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NightLite
TradesOps Lite
My Desk
Coaching
AI
Quoting
Bookkeeper
AI
PO Builder
AI
Reports
AI
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Desk
Coach
Quote
Books
PO
Reports
Back to call feed
Call coaching
Analytics
Performance trends, team leaderboard, and coaching insights.
Total calls
15
Avg score
75
C
Booking rate
69%
Missed bookings
4
Score trend (this week)
Booking rate trend (this week)
Grade distribution
Rubric breakdown (team avg)
CSR leaderboard
CSR
Calls
Avg Score
Book Rate
🥇 Marcus
5
B 87
100%
🥈 Devin
5
C 72
75%
🥉 Brittany
5
F 50
25%
Top coaching flags
No membership mention
3x
Lost to competitor
2x
No same-day offer
1x
No callback scheduled
1x
Missed urgency cue
1x
No escalation to dispatch
1x
No follow-up date set
1x
No timeline established
1x
Call volume by hour
Missed booking reasons
No same-day offer
1
Missed urgency cue
1
Caller hung up
1
Customer wanted a quote over the phone
1