Missed urgency cue — customer needed service before noon opening
Thanks for calling, this is Brittany. How can I help?
Hey, I own a coffee shop on Short Street and our front door rollers are grinding. The door is really hard to open.
I'm sorry about that. Let me get some info from you. What's your name?
Glenn Whitaker. The shop is at 142 West Short Street.
Got it. And it's the front entry door with the roller issue?
Yeah, the storefront door. We open at noon and I really need this fixed before then if possible.
Okay. Our service call fee for commercial work is $99. Let me check our schedule...
It looks like we have availability later this week. Would Thursday work?
Thursday? I really can't wait that long. The door is barely functional.
I understand. Let me see if I can get you in sooner. Can I put you on hold for just a moment?
You know what, let me just call someone else. I need this today.
I'm sorry we couldn't help. If you change your mind, give us a call back.
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