Randy Morrison

Thanks for calling, this is Brittany. How can I help you?

Yeah, I've got a window that's all foggy between the panes. Can't see through it anymore.

I'm sorry about that. That sounds like a failed seal on the insulated glass unit. We see that a lot. Can I get your name?

Randy Morrison. I'm at 220 Pasadena Drive.

Thanks Randy. And is this a double-hung window, casement, or picture window?

It's a big picture window in the living room. Probably 5 by 4 feet.

Got it. For a failed IGU that size, we'd want to send a tech to measure and quote it. The service call is $79 and that goes toward the job.

What's the total going to be roughly? I don't want any surprises.

It really depends on the glass type. Probably somewhere in the $400-600 range for the glass plus labor.

That's a lot. I saw some places advertising way less than that.

I understand. We use high-quality glass and all our work is guaranteed. We also have a membership plan that gets you 15% off.

Fine, let's just schedule it. When can you come?

We have tomorrow afternoon at 2 PM. Does that work?

Yeah, that's fine.

Great. Randy Morrison, 220 Pasadena Drive, tomorrow at 2 PM for an IGU replacement quote. You'll get a confirmation text.