Thanks for calling, this is Marcus. How can I help you today?
Hi, someone threw a rock through my front window last night. There's glass everywhere and I have a big hole in the window.
Oh my goodness, I'm so sorry that happened. That must be really stressful. Are you and your family safe?
Yes, we're fine. But we need this boarded up as soon as possible.
Absolutely, we'll get someone out to you right away. Can I get your name and address?
Donna Cassidy, 1850 Alexandria Drive.
Thank you Donna. I'm going to get a tech dispatched to you right now for a board-up. We can get someone there within the next two hours. Then we'll schedule the permanent glass replacement separately.
That would be wonderful. How much will this cost?
The emergency board-up is $149 and that includes securing the opening. The permanent replacement we'll quote when the tech is on site. We also have a membership plan that would give you 15% off the replacement — the tech can go over that with you.
Okay, thank you so much.
Of course. So Donna Cassidy at 1850 Alexandria Drive — tech will be there within 2 hours for the board-up. You'll get a text when the tech is on the way. Is this the best number to reach you?
Yes, this is my cell.
Perfect. Hang in there Donna, we'll get this taken care of. Have a good day.
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