Call coaching

The AI uses this script to measure compliance. Edit it to match your team's ideal call flow.

These items are auto-checked by AI for each call. Required items impact the score more heavily.

• Required
• Required
• Required
• Required
• Required
• Optional
• Required
• Optional

Define the scoring categories and their weights. Weights must total 100%.

Grade thresholds

Below D threshold = F grade

Pulls all calls from ServiceTitan since the last sync. Transcribes via Deepgram and scores with AI.

Set targets for your team. These appear on the analytics dashboard.

Map ServiceTitan agent names to NightLite users. Calls are automatically attributed.