Doc Routing Configuration

Control how Doc assigns jobs to technicians

Routing Factor Weights

Weights determine how heavily each factor influences Doc's assignment decision.

Skill Match

85

Proximity

70

Availability

90

Customer History

60

Revenue Potential

45

Workload Balance

75

Per-Job-Type Overrides

Override default weights or disable autonomous assignment for specific job types.

Job Type	Autonomous Assign	Weight Override	Notes
Shower Enclosure			Requires Master cert for frameless
Flat Glass Residential			—
Storefront / Commercial			Manual review required >$5k
Auto Glass			ADAS recal flag triggers review
Emergency Board-Up			Speed is primary factor

Customer Impact Thresholds

Jobs meeting these criteria are flagged for manager review before Doc assigns autonomously.

Flag if customer lifetime value exceeds

Flag if job value exceeds

Notify manager via SMS when flag is triggered