Booked today
83 ran · 5 to go
Revenue pacing
$15.7k85% of $18.5k goal
Tech utilization
72%6 techs on · 1 PTO
Unassigned
2all fresh
Waiting material
41 >7d — escalate
AR on ran jobs
$12.8knot yet invoiced or collected
Call conversion
61%book→ran 88%
Field Ops · Dispatcher
Dispatcher Scorecard
Persistent canvas metrics drill into the full scorecard. No other platform puts this where dispatchers live.
Revenue today
$15.7k
85% · of goal
14-day avg daily
$16.2k
+4.2% · vs prior 14
Calls → booked
47%
+3pts · 14d
Booked → ran
88%
— · stable
Tech utilization
72%
+6pts · MoM
AI recovery revenue
$12.4k
+18 · calls saved
Revenue pacing — 14 days
Goal $18.5k/daygoal $18.5k
$15.7k
14d agotoday
Queue age · now
Unassignedworst: 6h
p50 4hp90 22h
Waiting materialworst: 168h
p50 72hp90 14d
Stragglersworst: 22h
p50 8hp90 48h
Callbacksworst: 48h
p50 24hp90 72h
Bars show worst current item in each queue vs 14-day p50/p90.
Call-to-cash funnel · 14 days
Where do deals die?Calls received
482 · 100%
Answered (inc. AI)
461 · 95%
Missed: 21 (AI recovered 18)
Qualified as lead
312 · 68%
Booked
228 · 49%
+$12.4k from AI recovery
Ran (vs booked)
201 · 88%
Invoiced
184 · 92%
Delayed invoices: 17
Paid
171 · 93%
Technician scorecards · MTD
| Tech | Revenue (MTD) | Closes | First-time % | Rev / hr | CSAT | Utilization | Trend |
|---|---|---|---|---|---|---|---|
JR Jake Robinson Central KY | $79.3k | 72 | 83% | $496 | 4.76 | ||
MD Marcus Delgado Fayette + Jessamine | $61.5k | 55 | 85% | $384 | 4.93 | ||
CB Chris Bailey Fayette County | $48.2k | 43 | 86% | $301 | 4.67 | ||
SO Sam Ortiz Fayette | $34.5k | 31 | 90% | $216 | 4.76 | ||
TN Tia Nguyen Fayette | $28.9k | 26 | 83% | $181 | 4.70 | ||
DP Devon Parker Lexington metro | $22.1k | 20 | 79% | $138 | 4.73 | ||
RW Reggie Watson Lexington metro | $18.4k | 16 | 82% | $115 | 4.85 |
AR on ran jobs
$12.8k tied up — invoice or collect0-7 days
$4,8206 jobs
8-30 days
$4,2004 jobs
31-60 days
$2,1002 jobs
60+ days
$1,7201 jobs
AI dispatcher impact · 14 days
What would have slipped without AI?Missed calls recovered18 · +$12,400 booked
Auto-suggested slots applied42 · 28% faster ring-to-booked
Material ETA auto-nudges7 · $9,680 unblocked earlier
AR follow-ups queued11 · $4,200 collected vs baseline
Drive-time optimizations23 · ~6.2 hrs saved across fleet
Net contribution: ~$26k incremental revenue + 6 hrs labor freed